Health Care Assistant

Healthcare Assistant

37.5| Ashtead, Surrey

The role

We're looking for a passionate Healthcare Assistant to join our Outpatients Department. Putting patients first, you'll be given time to care for each person as a unique individual.

Our Outpatients Department is busy and colleagues will rely on your support. Together, you'll deliver the highest quality clinical outcomes in a supported environment. You'll be valued for your skills and expertise and given lots of opportunity to develop, because at Ramsay Health Care UK, we know our people are our most important asset.

Where you'll be based

Ashtead Hospital

What you'll bring with you

• NVQ Level 2 or 3 in Health and Social Care [please delete if not applicable]
• Ability to work under pressure to tight deadlines
• Good written and verbal communication skills
• Proven customer services skills
• Be a highly motivated individual
• Enjoy working in constantly and rapidly changing environments
• Great communication skills
• Flexible approach to your duties and your hours

Benefits

• Contributory pension scheme
• Attractive enhancement rates for permanent and bank work: 30%-100% for evenings, weekends and Bank Holidays
• 25 days' annual leave plus eight Bank Holiday days
• Family friendly policies including enhanced parental leave
• Private healthcare and life assurance
• Free uniform and DBS check
• Onsite parking
• A subsidised staff restaurant
• Access to our employee discount programme
• Wellbeing Centre and access to 24/7 employee assistance line
• Long service, employee recognition and appreciation awards
• Access to the Ramsay Academy giving you genuine opportunities to grow, develop and specialise in your career

About us

We're Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we're one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated 'Good' by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS.

We're part of a global hospital group with over 50 years' experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth.

To apply

Please contact Hannah Pereira on or 01372 221 434 for an informal chat, or to ask any questions you may have before you apply. Or you can apply directly via www.ramsayhealth.co.uk/careers

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We reserve the right to close our adverts prior to the announced closing date to ensure a quality recruitment process.

ROLE AND RESPONSIBILITIES

Clinical

Receive, screen, and register patients attending out-patients. Willingness to learn all outpatient procedures and tests, specific to HCA role. Assist with routine medical procedures, as appropriate to training and competency. Perform clinical tasks appropriate to level of training and competency. Documentation of clinical tasks carried out. Assist with the ordering and maintaining of inventories of stock, as required. Assist in maintaining the cleanliness and serviceability of outpatient department facilities and equipment. To assist the registered nurse in welcoming and orientating patients to the outpatient department. To assist patients with additional support needs e.g. limited mobility, dementia etc. To escort patients to other departments within the Hospital if required To contribute to the wellbeing of the patient, ensuring his/her comfort and dignity is maintained at all times and relating to them in a compassionate, informative and professional manner. To ensure that all duties are carried out safely and to the highest possible standard under the supervision of the qualified nursing staff, and in accordance with current guidelines within the area of work. To act as a chaperone as required by clinicians and patients

General

To be aware of the responsibilities of all employees to maintain a healthy and safe environment for patients, relatives and staff. To be able to initiate emergency procedures as appropriate e.g. fire, security, cardiac/ respiratory arrest To assist the qualified nursing staff in the implementation of hospital policies and procedures. To be aware of boundaries of work to prevent harm to the patient, understand the term 'Duty of Care' and to always act in the best interests of the patient/client. To maintain confidentiality at all times. Be aware of personal responsibilities with regard to the Hospital policies and procedures and comply with them. To attend and contribute to departmental and other meetings as required.

Education

To complete the Hospital and department specific induction and orientation program. Competent in the use of equipment within the outpatient department and attend regular training to maintain competency. To identify own developmental needs and identify how these might be met in order to keep up to date with current practice. Attend lectures and informal teaching sessions relevant to area of work. To comply with any mandatory training requirements stipulated by the hospital.

Communication

1. To use the telephone effectively to make courteous, clear and concise phone calls when requested and to take clear legible messages for patients and members of staff.

2. To maintain concise and accurate communication with patients, their relatives, visitors, other departments and the multi-disciplinary team.

3. To inform senior nursing staff of any concerns or complaints raised by patients, relatives or their carers.

4. Report immediately to a member of clinical staff any acts of omission or errors to safeguard the interests of the patient/client.